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FAQs

What currency are the prices I see on the site?
All prices are shown in your local currency. If you wish to see prices in other currencies, you can choose between: USD, CAD, AUD, GBP and EUR.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Average shipping times at the moment, due to high demand, are 12-20 days.
Tracking numbers will be updated 3-7 days after your order has been Shipped. If you don't have a tracking number after 7 business days, please email us at orders@permagifts.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee if your product is defective, damaged or if it simply wasn't what you expected it to be within 30 days.
Please note: If your package is on the way, please allow it to arrive before asking to receive a refund.

Can I cancel my order?
You are able to cancel your order. You must cancel your order before it ships. If the item has already been shipped from one of our warehouses, please use our easy return system to get a full refund.

I have entered an incorrect address, what do I do now?
If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at orders@permagifts.com. If the given address is wrong we can change the address to the correct one.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time at the moment is 12-20 business days due to high demand.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send an email to info@permagifts.com and we will be happy to assist you in any way possible.
We do receive a large number of emails, so if you wish to get a prompt response please attach your order number with the issue provided as clear as possible. Thank you.